Question 1

What is Empowerment Care?

Accepted Answer

Empowerment Care is a registered NDIS provider based in South Ripley, QLD. We deliver personalised disability support services across Greater Brisbane, Ipswich, Moreton Bay, Logan, Redlands, and the Sunshine Coast.

Question 2

How do I get started with Empowerment Care?

Accepted Answer

Book a free Meet & Greet on our website or call us on +61 415 643 498. We will discuss your NDIS plan, your goals, and match you with the right support services. You can also submit a referral form at empowermentcare.com.au.

Question 3

Who is eligible for the NDIS?

Accepted Answer

You must be under 65, an Australian citizen or permanent resident, and have a permanent or significant disability that substantially affects your daily life. The NDIA assesses eligibility and determines your funding.

Question 4

What does the NDIS fund?

Accepted Answer

The NDIS funds reasonable and necessary supports related to your disability — including personal care, transport, nursing, daily living skills, community access, and assistive technology. It does not cover rent, groceries, or general living expenses.

Question 5

Can plan-managed and self-managed participants use Empowerment Care?

Accepted Answer

Yes. We support plan-managed participants (your plan manager pays us directly) and self-managed participants (we issue invoices for you to claim via the myplace portal). Contact us to confirm what works best for your plan type.

Question 6

What does Assist Personal Activities include?

Accepted Answer

We assist with showering, dressing, grooming, toileting, eating, and medication prompts. We also provide high-intensity supports including bowel care, catheter care, and PEG feeding, delivered by trained staff.

Question 7

What community nursing services do you offer?

Accepted Answer

Our registered nurses provide catheter care, wound management, tracheostomy care, medication and injection administration, PEG feeding support, and training of support workers for complex health needs.

Question 8

What daily living and life skills do you support?

Accepted Answer

We help you build independence in cooking, budgeting, using public transport, household management, and personal organisation. This is funded under the Capacity Building category of your NDIS plan.

Question 9

What transport support does Empowerment Care provide?

Accepted Answer

We provide transport to medical appointments, social activities, and community programs for participants who cannot travel independently. We also offer travel training to build your confidence using public transport.

Question 10

What is Innovative Community Participation?

Accepted Answer

It is an NDIS support that helps participants access creative and mainstream community activities beyond standard disability services. Empowerment Care designs tailored programs based on your interests and goals.

Question 11

Can the NDIS fund physical wellbeing and exercise?

Accepted Answer

Yes. The NDIS can fund physical wellbeing activities and exercise physiology programs when they are linked to your disability and plan goals. We support participants to join fitness programs that improve strength and independence.

Question 12

What support is available during life transitions?

Accepted Answer

We support participants through major changes such as leaving school, moving into new housing, or entering aged care. Our team helps you plan ahead and stay stable and confident throughout the transition.

Question 13

What accommodation and tenancy help do you provide?

Accepted Answer

We help participants secure and maintain housing by assisting with tenancy applications, understanding rental rights, budgeting for household costs, and communicating with landlords or housing agencies.

Question 14

Can I switch to Empowerment Care from another provider?

Accepted Answer

Yes. Under the NDIS you can change providers at any time. Simply end your current service agreement and contact us on +61 415 643 498. Your support coordinator can help manage the transition.

Question 15

How do I make a complaint or give feedback?

Accepted Answer

Call us on +61 415 643 498, email info@empowermentcare.com.au, or use the feedback form on our website. If unresolved, you can escalate to the NDIS Quality and Safeguards Commission at any time.

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